Sustainable Diwali Hamper — Cylinder

Returns & Refunds

• Damaged on arrival? Contact us within 24 hours with photos/videos of the package and product. An unboxing video is recommended.

• Wrong or missing item? Let us know within 24 hours and we’ll arrange a suitable resolution after verification.

• Natural variations: Condensation, plant growth, colour changes and minor shifts in soil or décor are natural and generally not eligible for return or refund.

• Change of mind: Returns are generally not accepted for personal preference, minor aesthetic variations or failure to follow care instructions.

• Customer-caused damage: Damage due to improper handling, overwatering, extreme temperatures or modification may not qualify for a refund or replacement.

• Custom orders: Customised or personalised products generally cannot be returned once production begins, except for damage, defects or incorrect fulfilment.

• Approved refunds: Refunds are issued to the original payment method and may take 5–10 business days to reflect.

• Pan-India shipping available, subject to courier serviceability.

• 2–4 business days for order processing, followed by 5–7 business days for delivery.

• Shipping charges are calculated based on location, product size/weight and quantity.

• Terrariums are carefully packed, but minor movement of soil, moss or decorative elements may occur during transit.

• Received a damaged package? Please photograph it before opening and report transit damage within 24 hours. An unboxing video is recommended.

• Living products: Natural changes such as condensation, minor drooping, colour variation and plant growth may occur.